We’re so happy to see you again.

How we’re doing things during COVID-19.

Our stores are open with limited hours, easy contactless curbside pickup and CDC-recommended safety measures in place. We’re doing in-home deliveries with face coverings, gloves, booties and social distancing, and our warehouses are not offering order pickup, too.

Below are some frequently asked questions about our store, website and delivery operations during this time.

Thank you so much for your loyalty and flexibility


– Janet Hayes
Chief Executive Officer

Shopping With CB2 During COVID-19:
Frequently Asked Questions

Are CB2 stores open?

Our stores are open with modified hours and safety practices in place to protect our customers and associates. Face coverings are required for customers and associates. Please check your local store page for details.

Are face coverings required?

Yes, face coverings are required for all customers at all CB2 locations in accordance with local mandates and CDC-recommended safety guidelines. Social distancing practices are also in place for your safety and the safety of others. If you prefer not to wear a mask, we invite you to shop our website rather than our stores.

Can I still shop online?

Yes, please do! Our team is working hard 24/7 to safely fill your online orders.

Can I pick up my online order at a store or warehouse?

Contact-free curbside pickup is now available at select store locations. Learn more and find out which stores are offering this service here. Pickup is not available at our warehouses.

Why is my parcel shipment delayed?

Parcel orders are currently expected to arrive in 9-12 days. We’re following CDC-recommended safety precautions like social distancing and careful sanitization to protect associates at our warehouse and distribution facilities. These measures are resulting in slightly delayed processing and shipping times for some orders, and we sincerely thank you for your patience. You can check your order status anytime here.

Do you expect any additional delays to be added to these timeframes?

While we do not anticipate any further delays, we cannot guarantee that will be the case. Should your item be delayed further, you will be contacted regarding the delay via email.

How does this affect my furniture order?

Your furniture order may be delayed due to production or shipping issues. We are working hard to contact each customer to let them know if there has been a significant delay to their orders. Please click here for the most up-to-date status of your order.

If your undelivered item is displaying a status of “Backordered,” you should receive an additional email with your updated backorder date.

What is your return and exchange policy while stores are closed?

Our policy has been temporarily extended. From the date your local store reopens, you’ll have 30 days to complete in-store returns and exchanges with proof of purchase. For Gift Registry items, the extended return window is 60 days after your local store reopens.

Can I work on a design project virtually?

Yes! Our design experts are available to chat virtually, whether you’re continuing a project already in progress or starting a new room refresh or complete makeover. We’re even doing virtual home visit consultations so you can show us your space. Please ask us —we’re here with answers and lots of ideas.

How does in-home furniture delivery work?

It depends on where you live. In parts of the country where we are able to do in-home furniture deliveries, our delivery associates are equipped with masks, gloves and booties to make sure the delivery process is clean and safe for everyone involved. When you schedule your delivery, please note if you require that these items be worn in your home.

In other regions, delivery is limited to over-the-threshold and to-the-threshold delivery. This means that our delivery driver can take your item either to the door or only as far as directly inside your door.

If you live in an area that is affected by this policy, our delivery team will contact you with a timeframe and to let you know which type of delivery to expect

How are you supporting and keeping CB2 associates safe during this time?

We are working with all associates to share company, local and federal updates and resources as stay at home orders are relaxed. To help protect associates returning to our offices and stores, we have enhanced cleaning measures and social distancing protocols in place.

In our warehouses and distribution centers, we are adhering to CDC safety protocol to keep our associates safe and to keep our facilities clean and sanitized.

How can I chat with someone online if I have a quick question about my order (or another question)?

On your laptop or desktop computer, go to our website and look for the “Chat” button in the bottom right corner of the page. Click to ask a question.

Are you offering free shipping right now? What about other promotions?

You’ll always find great deals and promotions on our website. Free Shipping days occur intermittently (sign up for emails to be notified) and many items on our site always ship free (look for Ships Free on the product page or check here for a complete list). Check the Sale category in the top menu bar for current offers.

Can I cancel my order?

Orders may be cancelled per our usual procedures. Items such as custom furniture and rugs cannot be canceled once in production. Please contact us for more information.

Have feedback for us?

We’re listening. Click here to let us know.